Privacy Policy

2. Information We Collect

We collect personal and non-personal information when you interact with our website via enquiry forms, chat widgets, and newsletter signups. We also collect data automatically through analytics and tracking tools.

Form & Chat Data

• Full name
• Email address
• Phone number
• Company name (if provided)
• Project details / message
• Chat conversation history

Automatically Collected Data

• IP address
• Browser and device information
• Pages visited and time on site
• Referral source
• Approximate geographic location
• Cookie identifiers

3. How We Use Your Information

We use collected data for the following purposes:

• To respond to inquiries submitted via forms or chat
• To provide service onboarding to interested clients
• To send marketing emails and updates (you can unsubscribe anytime)
• To analyze website performance and improve user experience
• To run advertising and retargeting campaigns

4. Third-Party Tools & Integrations

We use third-party tools and services to support analytics, advertising, email delivery, and hosting. These include (but are not limited to):

• Google Analytics
• Google Search Console
• Google Tag Manager
• Meta Pixel (Facebook/Instagram)
• SMTP email service
• Hosting provider

These providers may independently collect certain data as part of their services and are governed by their own privacy policies.

5. Data Sharing

We do not sell, rent, or trade your personal information. We do not share personal data with third parties except as required to provide services (e.g., analytics providers, ad platforms, hosting, and email delivery systems).

6. Data Storage & Location

All collected information is stored on secure servers located in Canada. We implement reasonable technical and organizational measures to protect your data.

7. Data Retention

We retain personal information permanently unless you request deletion. Inquiry submissions, chat history, and marketing records are kept until you request removal or unsubscribe.

8. Cookies & Tracking

We use basic cookies and tracking technologies for website functionality, analytics, and advertising. Types of cookies used include:

• Functional cookies (required for site operation)
• Analytics cookies
• Advertising/retargeting cookies

9. Your Rights

Under BC and Canadian privacy laws you have the right to:

• Request access to your personal data
• Request correction of inaccurate information
• Request deletion of your personal data
• Opt-out of marketing communications
• Withdraw consent where applicable

To exercise these rights, contact us at info@digitalfogg.ca.

10. Data Security

We use measures such as SSL encryption, secure hosting, limited access controls, and monitoring to protect data. However, no system is fully secure — absolute security cannot be guaranteed.

11. Children’s Privacy

Our website is not intended for children under 18. We do not knowingly collect personal information from minors. If we become aware of such data, we will promptly delete it.

12. External Links

We may link to third-party websites. We are not responsible for their privacy practices and recommend reviewing their policies before sharing personal information.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised effective date. Continued use of the site constitutes acceptance of changes.